POM
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Why can't I find the IBAN of the beneficiary and/or the remittance info on my bank statements?
This is due to the way card payments are processed (e.g. via Bancontact). Transactions performed via POM are not processed as regular bank transfers (SCT), but as card payments. You can compare it ...
Can I undo a completed payment transaction?
If you have completed a payment via POM, it can't be reversed just like that. If you would like to reclaim a payment (e.g. in case you've paid twice or you don't agree with an invoice), we advise y...
I want to cancel a planned payment. How can I do this?
If you've planned a payment via POM (for example on due date) and you would like to cancel this payment, please contact the supplier of the invoice directly. POM only registers the payment order, t...
My planned payment doesn't appear in my future transactions list. Why is that?
If you choose to pay on due date with Bancontact, the payment order will only be offered to the bank on the due date itself. Until that time, the transaction is not known by your bank and will not ...
I always bump into an error message saying my payment is already being processed. How can I avoid this?
This situation occurs if you - by accident - scan the QR-code twice while you are paying. In the Bancontact Pay app for example, the camera feature becomes immediately active when you open the app....
I received a payment reminder, but I've already paid my invoice. How is this possible?
It may be that the reminder you've just received and your payment via POM have crossed each other. It can take up to 3 banking days before a supplier receives your payment.
Can payments be done from different accounts?
Yes, that's possible thanks to POM's connection with Bancontact. You can easily add multiple bank accounts directly from within the Bancontact Pay app. For more information: check the website of Ba...
Will POM perform my payments automatically?
No, payments are only executed after you explicitly initiated the transaction. So you decide at all times when and if a bill is paid, also if you have signed a mandate to authorize payments to a ce...
Can I make payments in currencies other than the Euro?
No, only payments in Euro are allowed.
When I sign the mandate, what is the commitment I take?
You can be assured, we respect the rules and obligations of the mandatee as defined in the SEPA Direct Debit rulebook. More info can be found on these pages: French version / Dutch version (unfortu...