FAQ

Is POM safe?

• POM, a free service? How can that be?
• And what about my payments?
• Can I trust my data to POM?

Pay with POM

• Is there a maximum amount per invoice?
• If I check my account statements, I can't find the payments to my suppliers?
• Can I make payments in currencies other than the Euro?
• I received 1 Euro cent from SIGN2PAY.COM NV on my account. Why is that?
• Sign2Pay, how exactly does this work?
• Maestro One Click Pay, how exactly does this work?

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How to receive, process, archive, share your documents

• My document gets a colored flag. What does this mean?
• How long do documents remain in POM?
• Can I edit or remove a document?
• Can I upload documents in POM myself?
• Can I share my documents with others such as my accountant or a budget controller?

Sign up with POM

• Is POM completely free?
• Why do I have to give my personal data?
• Why do I have to scan the reverse of my ID?
• Can I open my account on a smartphone, tablet or pc?
• Can I create a POM account via the website?
• How can I create an account? Only via smartphone or tablet?

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Invoice processing

• I would not only like to scan and save the transfer, but also the rest of the document. Is this possible?
• The data on my invoice was not correctly read. Can I change it?
• Which type of invoices can I process with POM?
• How do I scan a transfer?