FAQ

POM QR-codes

• How does the POM QR-code work?
• Can I scan a POM QR-code with my banking app?
• The QR-code on my payment request doesn't work. What should I do?
• How can I be sure the QR-code is 100% legit?
• The POM QR-code is no longer valid. What should I do now?

Pay via POM

• Do I need to create an account to pay with POM?
• Which payment methods can I use to pay with POM?
• Is there a maximum amount per invoice?
• Can I edit the payment details?
• Can I choose the payment date myself?
• POM One-Click-Pay, how does it work?

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Is POM safe?

• POM, a free service? How can that be?
• Can I trust my data to POM?
• And what about my payments?
• E-mails from POM end up in my spam folder. How can I fix this?

Receive and process documents in the POM app

• Do I need to pay for each invoice that is uploaded in POM through POM?
• My document gets a colored flag. What does this mean?
• How long do documents remain in POM?
• Can I edit or remove a document?
• Can I upload documents in POM myself?
• Can I share my documents with others such as my accountant or a budget controller?

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Sign up to use the POM app

• Is POM completely free?
• Why do I have to give my personal data?
• Why do I have to scan the reverse of my ID?
• Can I open my account on a smartphone, tablet or pc?
• Can I create a POM account via the website?
• How can I create an account? Only via smartphone or tablet?

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